Question 1

How do I get started with FoodVision.ai?

Accepted Answer

Simply sign up for an account and start by taking a photo of your food or manually entering your meals. The app will guide you through the setup process including your nutrition goals and preferences.

Question 2

Do I need to create an account?

Accepted Answer

Yes, an account is required to save your food history, track progress, and access personalized features. You can sign up with email or continue with Google/social login.

Question 3

What's included in the free trial?

Accepted Answer

The free trial includes 3 days of full access with up to 10 food analyses total. You can test all features including AI food recognition, nutrition tracking, and goal setting.

Question 4

How does the AI food recognition work?

Accepted Answer

Our AI analyzes your food photos to identify ingredients, estimate portions, and calculate nutrition values. Take clear, well-lit photos from above for best results.

Question 5

What if the AI doesn't recognize my food correctly?

Accepted Answer

You can easily edit the analysis results. Tap on any detected food item to modify it, adjust portions, add missing items, or remove incorrect ones.

Question 6

Can I manually enter foods without photos?

Accepted Answer

Yes! Use the manual entry option to search our extensive food database and add items directly. This is perfect for packaged foods or when you can't take a photo.

Question 7

Why are my photos not being analyzed properly?

Accepted Answer

For best results: ensure good lighting, take photos from directly above, include the whole plate/meal, avoid shadows, and make sure foods are clearly visible and separate.

Question 8

Can I analyze multiple meals in one photo?

Accepted Answer

Yes, our AI can detect multiple food items in a single photo. Each item will be listed separately so you can adjust portions and details individually.

Question 9

How do I set my calorie goals?

Accepted Answer

Complete the nutrition questionnaire to get personalized calorie and macro recommendations based on your age, weight, activity level, and goals.

Question 10

What are macronutrients and why do they matter?

Accepted Answer

Macronutrients are proteins, carbohydrates, and fats — the three main nutrients your body needs. Tracking them helps ensure a balanced diet aligned with your health goals.

Question 11

How accurate are the calorie calculations?

Accepted Answer

Our AI provides estimates based on visual analysis and our extensive food database. For precise tracking, you can manually adjust portions and verify ingredients.

Question 12

Can I see my nutrition trends over time?

Accepted Answer

Yes! Access your nutrition summary to view daily, weekly, monthly, and longer-term trends for calories, macros, and other nutrients.

Question 13

How do I set weight goals?

Accepted Answer

In the Weight Management section, enter your current weight, target weight, and desired timeline. The app will calculate a safe weekly pace and adjust your calorie goals accordingly.

Question 14

How often should I weigh myself?

Accepted Answer

Weekly weigh-ins are recommended for consistent tracking without daily fluctuations. Always weigh yourself at the same time of day for accuracy.

Question 15

Why do my calorie goals change with weight updates?

Accepted Answer

Your calorie needs change as your weight changes. The app automatically adjusts your goals to maintain healthy progress toward your target weight.

Question 16

How do I get a personalized nutrition plan?

Accepted Answer

Complete the comprehensive nutrition questionnaire covering your goals, preferences, restrictions, and lifestyle. Our AI will generate a customized plan with calorie and macro targets.

Question 17

Can I update my nutrition plan?

Accepted Answer

Yes! Retake the questionnaire anytime to update your plan based on changed goals, preferences, or circumstances. Your new plan will replace the previous one.

Question 18

What if I have dietary restrictions?

Accepted Answer

The questionnaire includes sections for allergies, dietary preferences (vegetarian, vegan, keto, etc.), and foods you dislike. Your plan will be tailored accordingly.

Question 19

How do I update my profile information?

Accepted Answer

Go to Settings > Profile to update your personal information, preferences, and account details. Changes will automatically update your nutrition recommendations.

Question 20

Can I change my email or password?

Accepted Answer

Yes, in Settings > Account you can update your email address and change your password. You'll receive confirmation emails for security.

Question 21

How do I enable/disable notifications?

Accepted Answer

In Settings > Notifications, you can customize which notifications you receive including meal reminders, progress updates, and weekly summaries.

Question 22

The camera isn't working or photos won't upload

Accepted Answer

Check that you've granted camera permissions to the app. Try restarting the app, clearing your browser cache, or using a different device/browser if the issue persists.

Question 23

My data isn't syncing across devices

Accepted Answer

Ensure you're logged into the same account on all devices and have a stable internet connection. Data sync happens automatically when connected.

Question 24

I'm not receiving notifications

Accepted Answer

Check your notification settings in the app and ensure notifications are enabled in your device/browser settings for FoodVision.ai.

Question 25

The app is running slowly or freezing

Accepted Answer

Try refreshing the page, clearing your browser cache, or updating to the latest browser version. Contact support if issues persist.

Question 26

What's included in the Premium subscription?

Accepted Answer

Premium includes unlimited AI food analyses, complete nutrition tracking, personalized insights, goal setting and tracking, priority support, and access to advanced features.

Question 27

How do I upgrade to Premium?

Accepted Answer

Go to Settings > Subscription to view plans and upgrade. Choose between monthly ($7.99/month) or annual plans ($3.99/month, billed yearly) for the best value.

Question 28

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time through your account settings. You'll continue to have premium access until the end of your current billing period.

Question 29

Do you offer refunds?

Accepted Answer

Refund policies vary by payment method and timing. Contact our support team for specific refund requests and we'll help resolve any billing issues.

How can we help?

Getting Started

Food Analysis & Recognition

Calorie & Nutrition Tracking

Weight Management

Personalized Nutrition Plans

Profile & Settings

Troubleshooting

Premium Features & Subscription

Still need help?